Dispatch runs off a spreadsheet
The loading plan is a file on one machine. If that person is out, the day starts by rebuilding it.
Dispatch
From confirmed order to gate-out, in one sequence.
Dispatch reads the order, holds the stock, produces the paperwork and records what actually left. What was loaded and what was invoiced are the same list, because they come from the same record.
The problem
The gap between sold and shipped.
Dispatch is where an order stops being information and starts being goods on a vehicle. It is also where most businesses lose the thread.
What left is not what was ordered
A short shipment is agreed at the gate and communicated verbally. The invoice goes out for the full order anyway.
No proof of what went out
Three months later a customer disputes a delivery and there is nothing to point at but a signed paper note, if it can be found.
Loading waits on paperwork
The vehicle is loaded and standing while a delivery note and a gate pass are typed up somewhere else.
Capabilities
What the Dispatch app covers.
Everything between a confirmed order and a delivery someone has confirmed receiving.
Planning
What goes out today, on what, in what order.
- Dispatch plan
- Priority
- Consolidation
- Vehicle assignment
- Scheduling
Picking and loading
What was actually taken off the shelf.
- Pick list
- Batch and serial capture
- Loading sheet
- Short shipment
- Verification
Documents
Produced from the dispatch, so they cannot disagree with it.
- Delivery note
- Gate pass
- Packing list
- Transport documents
- Reprints
Execution
What left, when, and what happened to it.
- Gate-out
- In transit
- Proof of delivery
- Returns
- Exceptions
Visibility
What is pending and what is stuck.
- Dispatch status
- Pending dispatch
- Daily dispatch report
- Per-branch view
Workflow
One dispatch, six stages.
Each stage records what happened rather than what was planned to happen.
A dispatch moves through six stages: confirmed sales order, dispatch plan, picking, loading, gate-out and delivery.
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01 Sales order
DN-2026-0412
Confirmed
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02 Dispatch plan
DN-2026-0412
Planned
-
03 Pick
DN-2026-0412
Picked
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04 Load
DN-2026-0412
Loaded
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05 Gate out
DN-2026-0412
Dispatched
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06 Delivery
DN-2026-0412
Delivered
Use cases
Where it earns its place.
A warehouse dispatching daily
A plan built from confirmed orders each morning, with picking and loading recorded as they happen rather than written up afterwards.
Deliveries that get disputed
Proof of delivery held against the dispatch, with the date, the receiver and any exception, so a query months later has a record behind it.
Branches dispatching independently
Each branch dispatches from its own stock under its own permissions, while the order and the customer stay shared.
Works with
Dispatch on its own is useful. Connected, it is the point.
These read and write the same Core OS records, so a handover between them passes a reference rather than a retyped copy.
Sales
Quotations, price lists and the order everything downstream reads.
Inventory
Real-time stock across warehouses, batches and serial numbers.
Logistics
Trips, carriers and freight cost allocated to what moved.
Trade
Import and export orders with their documentation and landed cost.
FAQ
Questions about Dispatch.
Does a dispatch have to start from a sales order?
Usually, and that is the point — the dispatch reads the order rather than repeating it. Dispatches not tied to a sale, such as branch transfers or returns, are handled too.
What happens on a short shipment?
The dispatch records what actually loaded. The order keeps the balance open, the unshipped stock is released or stays reserved as you decide, and the invoice is raised on what left rather than on what was ordered.
Can we produce delivery notes and gate passes from it?
Yes, from the dispatch record itself, so the document and the movement cannot disagree. Reprints are tracked, which matters when a note is reissued at the gate.
Is there proof of delivery?
Delivery confirmation is a stage on the dispatch, carrying the date, the receiver and any exception raised, so it is part of the record rather than a piece of paper in a file.
Have a different question? Talk to us.
Show us a day of dispatches.
We will run the same day through the platform, from the morning plan to the last gate pass.